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Quality management service

Quality that is documented built as procedures and records, not a badge on the wall

We build the quality system with you: policy and objectives, a control plan with inspection points and written acceptance criteria, operating procedures and records, non-conformance handling and corrective actions, supplier quality, and inspection points configured inside Odoo — then measurement against an agreed baseline.

Request a needs analysisWhat we deliver
  • Quality policy and objectives
  • Inspection points and acceptance criteria
  • Written procedures and records
  • Non-conformance handling
  • Metrics measured after go-live
Quality management
Temporary placeholder — slot for the current-state report

Direct answers

The questions asked first

Do you issue an ISO 9001 certificate or any quality certification?

No. We are a systems implementation and integration company, not a certification body. What we do is build the system an audit asks for: policy and objectives, a control plan with inspection points and acceptance criteria, written procedures, retrievable records, and documented non-conformance and corrective-action handling. Certification itself is issued by an accredited body the client chooses, and that body’s decision, fees and audit date are outside our scope.

What does the quality management service actually include?

Eight outputs: scope, policy and quality objectives; a control plan with inspection points and written acceptance criteria; standard operating procedures written in the language of the shop floor rather than of the auditor; retrievable forms and records; a non-conformance log with defined dispositions; corrective and preventive actions with effectiveness follow-up; supplier qualification and evaluation; and an equipment calibration record — plus configuring the inspection points inside Odoo and measuring the indicators.

Do you work with our existing quality system or start from scratch?

We usually start from what exists. We collect what is genuinely being applied, separate a written procedure nobody follows from a practice that works but is not documented, and build on the second. Starting from scratch happens only for operations with no procedure at all, or where current procedures contradict what actually happens on the floor.

How is quality improvement measured after go-live?

We build a baseline before intervening: current non-conformance rate, first-pass yield, rework and scrap, the time taken to close non-conformances, and the rejection rate on incoming materials. Then we measure the same indicators after go-live over one or more cycles. We announce no percentages in advance and guarantee no audit outcome — the numbers come from your data and are presented in a measurement report.

Deliverables

What we deliver

Eight tangible outputs, each with a document or a record you can inspect — not recommendations left to interpretation.

Quality policy and objectives

The system’s scope, a policy written in language the team understands, and measurable objectives per process — not generic sentences on a board.

Output: an approved policy and objectives

Control plan and inspection points

What is inspected, where, against which numeric acceptance criterion, by whom, and what happens on rejection — for each step from receiving to delivery.

Output: an approved control plan

Standard operating procedures

A written procedure for every critical process, in a form that can be trained and audited: steps, owner, record, and exceptions.

Output: a procedure set

Forms and retrievable records

Unified forms that are actually filled in, with a reference number per record, so the record of any batch or run can be retrieved when asked rather than after a search.

Output: indexed records

Non-conformance handling

A non-conformance log with a defined disposition per case — rework, downgrade, scrap or an approved concession — and isolation of the rejected quantity.

Output: a log with documented dispositions

Corrective and preventive actions

Root-cause analysis rather than treating the symptom, an action with an owner and a date, then an effectiveness check proving the problem did not return.

Output: actions with effectiveness follow-up

Supplier quality

Vendor qualification criteria, receiving inspection against an acceptance standard, and a periodic performance evaluation that bases purchasing decisions on results, not price alone.

Output: periodic vendor evaluation

Calibration and measurement verification

A measuring-equipment register with calibration dates, because an uncalibrated measurement produces accept/reject decisions nobody can rely on.

Output: an up-to-date calibration register

Method

The method

Six stages, each with a written output, starting from what actually happens on the floor rather than a copied template.

  1. 01

    Diagnostic

    Following the actual processes and today’s failure points, reviewing complaints and past non-conformances, and separating what is written from what is applied.

    Output: a current-state report

  2. 02

    Design

    The system scope, the objectives, the control plan with inspection points and acceptance criteria, and the roles and responsibilities.

    Output: an approved quality plan

  3. 03

    Procedures and forms

    Writing the procedures in the language of the floor, building and numbering the forms and records, and reviewing them with the people who will actually run them before approval.

    Output: a procedure and form set

  4. 04

    Configure in the system

    Configuring the inspection points in Odoo and tying them to receiving, production and delivery, so the result is recorded where the work happens rather than in a separate file.

    Output: inspection live inside the operations

  5. 05

    Training and running

    Training the team on the procedure and the form together, then running a full cycle and recording the results to verify the procedure is genuinely executable.

    Output: a trained team and a completed cycle

  6. 06

    Measure and improve

    Reviewing the indicators against the baseline, and revising the procedures that running them proved impractical or incomplete.

    Output: a measurement report and improvements

Measurement

What we measure after go-live

The indicators we baseline before intervening and measure afterwards — from your own data.

Non-conformance rate

Non-conformances relative to output or to shipments, per process, line and period.

First-pass yield

What passed inspection on the first attempt without rework — the number that exposes hidden cost.

Rework and scrap

How much is reworked and how much is scrapped, and why — to point improvement at the source rather than the end of the line.

Non-conformance closure time

From logging a case to closing it with an effective action, because a case open for weeks protects nothing.

Incoming rejection rate

The share of materials rejected on receipt per vendor — the basis for the supplier evaluation decision.

These are indicators read from your own data, not promises of numbers. We build the baseline with you before starting and present the difference afterwards in a measurement report. We guarantee no audit outcome and issue no certificate — that is the work of an accredited body the client chooses.

Who for

Who this is for

Operations where defects or complaints recur, and where a written procedure pays for itself.

Manufacturing

Production lines where the same defect keeps returning, and the need to prove a product passed inspection before dispatch.

Food and beverage

Batch and expiry traceability and line hygiene, with records that can be produced on any complaint.

Distribution and warehousing

Incoming inspection, isolation of rejects, and preventing accepted batches from being mixed with others.

Contracting and construction

Accepting works and materials in stages, and documenting inspection before the next stage covers it up.

Services and maintenance

A clear completion standard per service, and a record of what was done and observed — instead of relying on a verbal report.

Operations facing an audit

A certification requirement from a customer or a tender, and the need for a system and records that are audit-ready rather than scattered documents.

Integration

Quality is not a separate file

Inspection points sit inside the operations themselves — receiving, production, delivery — so results are never copied from paper into a system.

Quality inside the operations

Inspection points are part of receiving, production and delivery in Odoo, so no operation closes before its result is recorded.

Manufacturing

Inspection at defined operations, with the rejection result tied to the quantity and scrap in the same work order.

Inventory and warehousing

Isolating the rejected quantity in its own location until a disposition is made, so it never mixes with accepted material.

Purchasing and vendors

The receiving inspection result feeds the vendor evaluation, so purchasing decisions rest on documented performance.

Equipment and calibration

The measuring-equipment register and calibration dates are linked to the inspection that used them.

Scope

Engagement scopes

Described scope with no published prices: cost depends on the number of processes and sites, the number of inspection points and the integrations, and is quoted after the diagnostic.

نطاق تشخيصي

Diagnostic and design

The current-state report, the quality plan with inspection points and acceptance criteria, and an implementation plan you can present to management or a customer.

The right start for a documented decision

النطاق الكامل

Build and run the system

Everything in diagnostic plus the procedures, forms and records, non-conformance and corrective-action handling, supplier quality, calibration, configuration in Odoo, and training and go-live.

The common single-site scope

نطاق ممتد

Multiple sites

Everything above with several sites or lines, unified procedures with documented per-site variations, and consolidated indicators for comparison.

Quoted after the diagnostic

We publish no price before the diagnostic: cost follows the number of processes, sites, inspection points and integrations.

FAQ

Questions asked before signing

Direct answers on scope, responsibility and what we do not do — without inflation.

Do you issue an ISO 9001 certificate or any quality certification?

No. We are a systems implementation and integration company, not a certification body. What we do is build the system an audit asks for: policy and objectives, a control plan with inspection points and acceptance criteria, written procedures, retrievable records, and documented non-conformance and corrective-action handling. Certification itself is issued by an accredited body the client chooses, and that body’s decision, fees and audit date are outside our scope.

What does the quality management service actually include?

Eight outputs: scope, policy and quality objectives; a control plan with inspection points and written acceptance criteria; standard operating procedures written in the language of the shop floor rather than of the auditor; retrievable forms and records; a non-conformance log with defined dispositions; corrective and preventive actions with effectiveness follow-up; supplier qualification and evaluation; and an equipment calibration record — plus configuring the inspection points inside Odoo and measuring the indicators.

Do you work with our existing quality system or start from scratch?

We usually start from what exists. We collect what is genuinely being applied, separate a written procedure nobody follows from a practice that works but is not documented, and build on the second. Starting from scratch happens only for operations with no procedure at all, or where current procedures contradict what actually happens on the floor.

How is quality improvement measured after go-live?

We build a baseline before intervening: current non-conformance rate, first-pass yield, rework and scrap, the time taken to close non-conformances, and the rejection rate on incoming materials. Then we measure the same indicators after go-live over one or more cycles. We announce no percentages in advance and guarantee no audit outcome — the numbers come from your data and are presented in a measurement report.

Do we need to appoint a quality officer before starting?

Not necessarily in a small operation: a production or operations manager can hold the role with a simpler system and fewer records. But with several lines, several sites or an audit requirement, a dedicated owner becomes a practical necessity, because they are the real owner of the procedures and records. We say that plainly in the diagnostic instead of selling a system nobody can run.

Do you help prepare for a certification-body audit?

We help arrange the system and the records so they are ready to present, and we run a trial internal review to find the gaps before the audit. But we are not the certification body, we do not guarantee the audit outcome, we do not influence its decision and we do not act as an intermediary with it. The final decision, its date and its fees belong to the client and the body they choose.

What is out of scope?

Issuing certificates and performing external audits, laboratory testing of any product, legal or regulatory advice specific to regulated sectors (food, pharmaceuticals and others), purchasing measuring equipment or calibrating it at an accredited laboratory, and defining the product specification itself. We configure the system, the procedures and the records and train the team; the specialist and regulatory work stays with accredited specialists and the client.

Request a quality needs analysis

Four details are enough: what your operation does, how many processes and sites, whether you already have a quality system or written procedures, and whether a customer or an audit requires certification.

  • Reply within one business day
  • Written scope before any commitment
  • Your documents and data are not shared with third parties
Services needed

By submitting you agree that we may contact you about your request. We do not share your data with third parties.

Ready for a quality system that is actually applied?

Tell us how many processes and sites you have and what your operation does, and we will come back with a diagnostic plan and a clear scope.

Request a proposal

Related topics

We are a systems implementation and integration company, not a certification or accreditation body. We build the quality system, the procedures and the records, configure the inspection points and measure the indicators; certification itself is issued by an accredited body the client chooses. We guarantee no audit outcome and announce no improvement percentage before measuring it against an agreed baseline, and record accuracy and statutory compliance remain the client’s responsibility.

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